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This Privacy Policy (the “Policy”) governs CPAT FLEX’s practices with respect to the personal information we collect through our CPAT FLEX website (“our website”), the features of our website, newsletter registration forms, document download forms and links you establish with third-party sites, such as Facebook.
Your personal information is important to us. We therefore ask you to read the following to learn more about our Policy. By visiting or using our website, the linked pages, features, content, and any other services we offer from time to time in connection with any of the foregoing, you agree to the practices set out in this Policy and acknowledge and consent to the collection, use and sharing of your information as described below.

The following topics are covered in this document:

  • What does the Policy cover?
  • When and how we collect this information
    • Information you provide us
    • Information collected automatically
    • E-mail and other communications
  • How we use your personal information and data
  • Links to third party websites and social network modules
  • Disclosure of your personal information to third parties?
    • Service providers
    • Transfer of business or sale of assets
    • In accordance with the law
    • With your consent
  • Securing your personal information
    • Accommodation
    • Safety measures and precautions
  • How to access your information and choices
  • Changes to this Policy
  • Questions or concerns - contact us

What does the policy cover?

This Policy applies to the processing of personal information or information that is information that identifies you or that can be collected by us or our service providers and affiliates through other information that identifies you. This information may include your personal email address and telephone number (the “Personal Information”). Personal information may also include information indicating whether you have opened our promotional emails, whether we have been able to associate this personal information with your account.

If you are a business customer or potential business customer, your title, business address and business telephone number are not personal information.

This Policy does not apply to the practices of companies that we do not own or control, or to persons that we do not employ or manage, even if you have accessed websites or services of such companies through our website.

When and how we collect this information

Information you provide us with

In general, telephone calls, e-mail and our website are not used as a tool to collect personal information. In certain circumstances, we collect your personal information when you submit an inquiry to us, register for our newsletter, respond to a survey, download documents from our website or provide us with any other personal information and identification information related to your third-party accounts (for example, your Facebook login or other social media). 

Information collected automatically

We use the services of third parties to help us provide improvements to our website and to understand how it is used. Third party service providers may use cookies, pixels or other technology to collect information about your use of our website, including your IP address, device ID number, pages viewed and links clicked. Our service providers include Google Analytics and Facebook Pixels, from which you can opt out.

We automatically collect information when you visit our website to improve your experience. For example, we collect information about the site that referred you to our website, the type of your browser, the type and version of your operating system, your language preference and your IP address. We also collect information about how you visit our website, including the recording of the pages you visit and the time spent on certain pages. We use this information for a number of technical purposes to ensure that our pages are properly loaded into your browser, as well as to customize the offers we make to you. We also use this information to improve our website and Services.

E-mail and other communications

We may contact you by email or other means. For example, we can send you newsletters. If you do not wish to receive any e-mail or newsletters from us, please let us know by contacting us at info@cpatflex.com 

How we use your personal information and data

We may use this personal information to, among other things, customize and improve our website, subscribe to our newsletter, allow you to download documents or view videos, respond to your requests, analyze how users use our website, or as indicated elsewhere in this Policy.


We use your personal information to provide you with services and products and in the course of our business operations. For example:

  • to contact you about your questions and requests;
  • to keep you informed of updates to our website or new events concerning CPAT FLEX, including useful information, news, blog posts;
  • to manage surveys in which you participate;
  • to recommend or offer you other products and services based on your perceived interests;
  • to protect the security or integrity of our website and our company;
  • to analyze the performance of our website.

Except as provided in this Policy, and unless ordered by a competent tribunal, you will be notified when your personal information may be disclosed to third parties, and you will be able to prevent the sharing of such information.

Links to third party websites and social network modules


You can access third party websites, including social networks such as Facebook or other similar sites, from the links available on our websites. Your use of these third party websites will be governed by the privacy policies of these websites and not by this Policy.

If you access our website from Facebook or other social networking sites and submit personal information such as your email at the same time, whether it is because you agree to download a document, view a tutorial, subscribe to our newsletter, participate in a survey, access other useful information, we may publish updates about our products and services on your social networking accounts through the link you have established.

You can change the way social networking sites and our website interact by changing your privacy settings in your social networking account. You can also log out of your social network account before visiting our website. For more information, please refer to the Social Network Site Privacy Policy, which governs your use of these social modules.

Disclosure of your information to third parties

Service providers

We may share your personal information with our service providers to support our operating activities. For example, we will share your email with companies that provide a newsletter and email forwarding service. We require our service providers to ensure the confidentiality of your personal information. In addition, our service providers are not authorized to use or disclose personal information for purposes other than providing services on our behalf without your consent.

Transfer of business or sale of assets

Customer information (which may include personal information) is generally considered to be one of the assets of the company that sells substantially all of its assets, or if the company closes or goes bankrupt, the personal information would be one of the assets transferred or acquired by a third party.

We may disclose any information we have about you in connection with a merger or sale (including a transfer made in connection with insolvency or bankruptcy proceedings) concerning all or part of our business or in connection with a reorganization of the business or a sale of shares or any other change in the management of the business.

In accordance with the law

We may also disclose your personal information if necessary to collect a debt you have against us or if necessary in the course of a judicial investigation and when we are legally authorized to do so. We may exchange information with other companies and organizations (including government authorities) for fraud protection and credit risk reduction.

We may also disclose personal information when we believe in good faith that release is necessary to comply with laws, comply with or enforce our terms of use or other agreements, or protect the rights, property or safety of Effigis, our employees, our users, or others.

With your consent

Except as provided in this Policy, you will be notified when your personal information may be disclosed to third parties, and you will be able to prevent the sharing of such information.

Securing your personal information


Your personal information may be used or hosted by us or our service providers outside Canada, including our newsletter and email service providers, and will also be subject to the laws of the country in which it is used or hosted.

Safety measures and precautions

We take steps to ensure that your personal information is protected from unauthorized access, disclosure, theft and misuse. We take physical precautions to ensure that the computer servers on which your personal information is hosted and archived are secure and that access to these servers is protected. 

We strive to protect the confidentiality of your account and other personal information we hold in our files, but we cannot guarantee complete security and that no unauthorized access, hacking, data loss or breach of our security systems will occur. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Therefore, you should not provide us with your personal information using our website if you consider this information to be sensitive.

Our website may contain links to other websites. We are not responsible for the privacy policies or practices of other sites. By following a link to another site, you should read the privacy policy of that site.

How to access your information and choices

To change your newsletter preferences, simply click on the change preferences or unsubscribe link at the end of our newsletters.

You can always choose not to disclose information to us. However, please keep in mind that some information may be necessary to enable you to register with us or to enjoy all or part of our features, and if you choose not to provide this information, your ability to use our website or receive useful information from us may be limited.

Changes to this policy

We may change this Policy from time to time. The use of the information we now collect is subject to the privacy policy in effect at the time the information is used.

From time to time, we may use our customers’ information for new and unexpected uses that are not disclosed in our Policy. In the event that our information collection and use practices change, we will post those changes on our website to inform you.

You are bound by any changes to the Policy when you use our website or mobile applications, after such changes have been posted.

Questions or concerns - Contact us

If you have any questions or concerns about our Policy, please send us a detailed message at info@cpatflex.com