open, modular egress and ingress monitoring solution

Warranty Status

To check warranty status, please fill out our General Enquiry form, or call us at 1-888-495-6577 (United-States and Canada) or +1 514-495-6500 (worldwide).

Warranty Policy

Warranty Period

The warranty period for hardware, software and firmware is limited to one (1) year from the shipping date.

Hardware Coverage 

Effigis warrants hardware products against defects in materials and workmanship. During the warranty period, Effigis will, at its sole discretion, either

  • Repair the products;
  • Replace hardware which proves to be defective.

provided that the products that the customer elects to replace is returned to Effigis by the customer along with proof of purchase within thirty (30) days of the request by the customer, freight prepaid.

Software Coverage

Effigis warrants software and firmware materials against defects in materials and workmanship. During the warranty period, Effigis will, at its sole discretion, either

  • Repair the products;
  • Replace the software and/or firmware which prove to be defective.

provided that the products that the customer elects to replace is returned to Effigis by the customer along with proof of purchase within thirty (30) days of the request by the customer, freight prepaid.

Additionally, during the warranty period, Effigis will provide, without charge to the customer, all fixes, patches and enhancements to the purchased software, firmware and software options. Effigis does not warrant that all software or firmware defects will be corrected. New enhancements attached to a software option require the option to be purchased (at the time of order or the time of upgrade) in order to benefit from such enhancements.

Limitations

The warranty is only for the benefit of the customer and not for the benefit of any subsequent purchaser or licensee of any merchandise (hardware, software, firmware and/or accessories). Revoking the warranty: Effigis does not guarantee or warrant that the operation of the hardware, software or firmware will be uninterrupted or error-free. The customer shall have no warranty claim in the following cases:

  • Improper or inadequate maintenance by the customer;
  • Damage due to software installed by the customer on the unit without prior authorization (written) from Effigis;
  • Unauthorized alteration or misuse;
  • Damage occurred from not operating the unit as per instruction manual.

Effigis reserves the right to change this warranty’s terms and conditions at any time, with or without prior notice, by posting changed terms and conditions on this Web site. All parties are advised to review this page regularly for any changes.